Terms and Conditions
- We strive to provide accurate descriptions and images of our products, but we cannot guarantee that all information is error-free. Product availability is subject to change without notice, and we reserve the right to discontinue or modify products at any time. Prices and promotions may vary between our online store and physical locations. We make every effort to keep our website updated, but there may be instances where products are out of stock or discontinued.
- All prices listed on the Pen Up website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payments can be made using various methods, including credit/debit cards, digital wallets, and other secure payment gateways. By completing a purchase, you agree to pay the total amount indicated at checkout. In case of payment failures or discrepancies, we reserve the right to cancel or hold the order until the issue is resolved.
- Once you place an order on our website, you will receive an order confirmation via email. This confirmation does not signify acceptance of your order, but rather acknowledgment that we have received it. We reserve the right to cancel or limit quantities of any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity. If we cancel your order, you will be notified, and any payments made will be refunded promptly.
- Pen Up offers shipping across India, and delivery times may vary depending on your location and selected shipping method. We strive to process and dispatch orders promptly, but we are not responsible for delays caused by external factors such as courier services or natural disasters. Shipping costs will be calculated and displayed at checkout. It is your responsibility to provide accurate shipping information, and we are not liable for any issues arising from incorrect details.
- If you are not satisfied with your purchase, Pen Up offers a return and exchange policy subject to certain conditions. Products must be returned in their original condition, unused, and with all packaging intact. Certain items, such as personalized products or clearance items, may not be eligible for return. Refunds will be processed once the returned items are received and inspected. Shipping fees are non-refundable unless the return is due to our error.
- You agree to use the Pen Up website only for lawful purposes and in accordance with these Terms and Conditions. Prohibited activities include unauthorized access to our systems, distribution of harmful software, or any activity that interferes with the website’s functionality. We reserve the right to monitor user activity and take appropriate action, including suspension or termination of access, if we detect any violations. Any misuse of our website may result in legal action. [email protected].
- All content on the Pen Up website, including text, images, logos, and graphics, is the property of Pen Up or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action. We respect the intellectual property rights of others and expect the same from our users.
- Pen Up may offer promotions, discounts, or special offers from time to time. These promotions are subject to specific terms and conditions, including expiration dates, eligibility criteria, and usage limits. We reserve the right to modify or cancel promotions at any time without prior notice. Misuse of promotional offers may result in order cancellation or suspension of your account. Promotional codes must be entered at checkout to be valid.
- Our website may contain links to third-party websites or services that are not owned or controlled by Pen Up. We are not responsible for the content, privacy policies, or practices of these external sites. By accessing third-party links, you do so at your own risk and agree that Pen Up is not liable for any damages or losses arising from your use of these sites. We recommend reviewing the terms and privacy policies of any third-party websites you visit.
- Pen Up is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services. This includes, but is not limited to, damages resulting from product defects, delays in delivery, or unauthorized access to your account. Our liability is limited to the amount you paid for the products or services in question. By using our services, you acknowledge and accept these limitations.